Return & Exchange Policy

1. Return & Exchange Policy

Customers have up to 3 weeks from the date of purchase to request a return or exchange, provided they present a valid invoice or exchange card as proof of purchase.

General Conditions:

-Items must be unused, undamaged, and returned in the same condition as received.

-If a returned item is found to be damaged or used, the customer will be responsible for all delivery and return charges associated with that item.

-A $4 return fee applies to all eligible returns.

-Items must be returned in their original, unopened, and sealed packaging.

Non-Returnable Items:

The following items are non-returnable and non-exchangeable:

-Gift cards
-Perfume coffrets
-Mascara
-Eyeliner
-Nail polish
-Lip gloss
-Eyelashes
-Eye serums

Defective Items:

-If the item is defective and covered under the manufacturer’s warranty, it is not eligible for a refund.

-Instead, a replacement will be arranged and delivered free of charge.

Promotions & Clearance Items:

-Promotional items are exchangeable within 1 week at the original purchase price.

-Clearance items, including Black Friday deals, are not eligible for return or exchange.

2. Return Policy for Gifts

If the item received was a gift from another CF customer, the recipient may request a return within 3 weeks of the purchase date by contacting CF using the details on the delivery receipt.

-If the return is approved based on the conditions outlined above, the refunded amount will be credited to the recipient’s CF account.

-If the recipient does not have a CF account, they will be required to create one.

-Refunds for gifts cannot be issued in cash.-Depending on the card provider, the refund may take time to reflect in your account.

3. Return Shipping Fees

A flat fee of $4 applies to the return of all eligible items.

4. Repeated Returns Policy

We strive to offer a flexible and customer-friendly return policy. However, we monitor return patterns and reserve the right to refuse orders if an account is found to be abusing the return process through excessive or repeated returns.